Frequently Asked Questions

 

What do you do?

I do lots of things! I have many interests and many passions and some of those things I share here with all of you. A few of those things are:

  • making things (sometimes to sell, sometimes just for myself)

  • producing tutorials and patterns

  • encouraging others to explore their creativity!

  • holding space for the sometimes hard and scary, but also beautiful and wonderful journey that is being a creative human being

  • teaching sewing and creativity classes

  • teaching yoga classes

  • writing long-winded emails

  • and more!

Do you sell the things that you make?

Sometimes!

Thread + Sprout was previously primarily a business where I made things and then sold those things.

As I have changed, so has my business.

At this time, I am currently not focusing on making things to sell. However, I may occasionally accept custom orders or do a small shop update of ready-to-ship items :) Sign up for emails if you want to know when these things might happen!

What are custom orders?

You are (sometimes) able to submit a custom order request through the form on the Custom Order page. I only accept custom orders for pieces that are my own patterns and designs. You will hear within 1-2 weeks whether or not I am able to accept your project, and will respond with any additional questions and a quote.

We will then work together to design your dream piece. You will receive a digital mockup for your custom order. This is a digital sketch made on a computer - your final design will of course be made of fabric which means that the colors and final design may vary slightly different than the mockup. I try to be as close to the mockup as possible, but variations in how things work out in real life and when cutting fabric, especially while minimizing fabric waste, are to be expected.

Once the design and quote are approved, I will send you an invoice for the piece. Full payment is due at that time. Once paid, your order will be added to the queue.

Production time for custom orders is upto 12 weeks (may occasionally be longer).

Custom orders are available internationally.

Where do you ship?

Items in ready-made and made-to-order shop updates can be shipped to the US and Canada. These include made-to-order items, ready-made items, and art.

Custom orders can be shipped almost everywhere in the world. For custom orders going to somewhere in the US and Canada, you will work with us on a design and then place your order through a private page on the website and pay for shipping there. If you live outside of the US and Canada and are placing a custom order, you will receive an invoice after we finalize the design to pay for the piece, shipping, and customs/VAT fees if applicable. International customers will be responsible for paying for the actual cost of shipping and customs fees (you will be given an estimate before receiving the invoice so there is no surprise). International shipping is new to us so please be patient as we work out the quirks :)

How are your pieces sized?

My sizing is a little bit different than you may be used to!

Check out the sizing page for the full size charts.

When ordering a piece from me, please read through the sizing and fit info on each product page carefully to make sure you are choosing the right size for you. You can also always send me your measurements and I’ll suggest the best size for you depending on the piece and its intended fit.

Can I return or exchange my piece?

I do not offer returns or refunds as I am a one-person team and everything is made by me (Justice). I sometimes (very rarely) can offer an exchange for a different size, if I have enough material, or can alter a piece to be a different size (if it needs to be smaller). That being said, please please please double check the size before ordering so that we can avoid that :) I cannot offer exchanges for custom orders or ready-to-ship items.

Can I cancel my custom order?

I know that changes in mind and financial status happen often. If I haven’t started your order yet, I can cancel your made-to-order piece however please keep in mind that I am an individual person and the sales from my business pay my bills, so cancellations can be quite challenging for me as I plan my bill schedules and other payments around how many orders I have at once. So, please be really sure before you place an order so that you don’t have to cancel it later on. Custom orders can be considered for cancellation depending on the amount of design work went into it.

What fabric do you use?

Linen and sometimes some cotton, hemp or wool!

And sewn with cotton thread.

Where do you source your fabric?

I get my linen from a number of places. I try to get as much of my fabric as possible from some local deadstock fabric stores (meaning the remnants of fabric that is left on the bolt - which is why I have a limited quantity of some colors). I also use a few different online linen suppliers who are OEKO-TEX 100 certified or produce in eco-friendly manners. Some of this linen is from Belgium and some from Eastern Europe (primarily Lithuania).

Can I make something inspired by your work?

Yes! Please do! I love when people are inspired by me and/or my work to make things themselves. That being said, please do not make things directly inspired by my work to sell or profit off of. I do offer a few patterns and tutorials for making your own Thread + Sprout inspired things - please check them out!

I also teach the occasional online class and workshop if you’d like to learn directly from me and alongside other makers.

I ordered a tutorial but didn’t receive the links

Sometimes technology is tricky! When you order the tutorials, an email is automatically sent after your order confirmation email with the links to download the PDFs and access the video (if there is one). If you don’t get the email within a couple of hours, first please check your spam or junk folders. If you still haven’t found it, please send an email to info@threadandsprout.com with your order number, and we’ll forward you the links.

Some things to remember: 

I am an individual human being. If you are asking a question or sending an inquiry or waiting for a made-to-order piece, please be kind and patient. If you are rude, I may just not respond.

I (Justice) am the only person running this business. Because of that, it can take a while to make things! Production time for most projects can be up to 9 weeks. If you have questions about your order, please email info@threadandsprout.com and we will get back to you as soon as we are able.